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Pacific Coast Hospitality

Portland

Restaurants Have Felt the Pressure

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With Labor Day come and gone, restaurant operators continue to wrestle with a tight market for employees, especially for back-of-house positions, a recent survey indicates.
More than two-thirds, or about 67 percent, of operators cited increased competition for workers as a key driver in rising costs in a recent survey.
The U.S. unemployment rate slipped to 3.9 percent in July and has hovered between 3.8 percent and 4.1 percent during the first seven months of the year.
Restaurants have felt the pressure.
Respondents of the survey, which represented all major restaurant segments, ranged in size from one unit to more than 500, and had employee bases ranging from fewer than 100 workers to more than 15,000.
Key findings of the survey included:
Turnover rates: Nearly half of the surveyed operators, or 46 percent, said turnover increased either “significantly” or “somewhat” over the past year. Nearly the same amount, 43 percent, said their turnover rates remained the same. Only 10 percent said turnover decreased somewhat or significantly.
Recruitment and retention challenges: Back-of-the-house workers were especially difficult to find, surveyed operators said, with 59 percent of respondents saying kitchen staff was the primary recruitment and retention challenge. Front-of-the-house roles were a distant second, with 28 percent of operators citing filling those as a difficulty.
Kitchen hiring challenges: Respondents reported the most difficulty finding line cook candidates (72 percent), followed by prep cooks (36 percent) and dishwashers (33 percent).
Dining room hiring challenges: In the front-of-the-house, servers proved most challenging to find, with 54 percent of respondents citing that position, followed by unit managers at 37 percent. “Respondents also commented on other jobs not on the list,” the survey noted. “These write-in jobs included bartender, cashier and, presumably because of the delivery phenomenon, phone operators that handle carryout and delivery orders.”
Worker motivation: “The vast majority of respondents, or 70 percent, said wages provide the most influential factor in motivating employees,” the survey found. “What does not motivate employees is the ability to get ahead in the company.” Only 11 percent of surveyed operators cited the potential for advancement as a motivational factor.
Promotions: Asked what percentage of their workers are promoted to larger roles within the company, nearly half, or 46 percent, said they promote up to a quarter of their current employees. Only 32 percent said they promote 26 percent to 50 percent of their employees, and 22 percent said they promote more than half their employees.
Time for training and onboarding: Half of the respondents said they spend more than 16 hours in training and onboarding of new employees, with another 30 percent investing eight to 16 hours.
Written harassment policies: Ninety percent of respondents reported their operations have a written policy on workplace harassment, and an additional 6 percent said they would soon have a policy.
Tipping: Two-thirds, or 66 percent, of surveyed operators, said they would not consider a no-tipping or service-included model.

Restaurants Have Felt the Pressure

by

With Labor Day come and gone, restaurant operators continue to wrestle with a tight market for employees, especially for back-of-house positions, a recent survey indicates.
More than two-thirds, or about 67 percent, of operators cited increased competition for workers as a key driver in rising costs in a recent survey.
The U.S. unemployment rate slipped to 3.9 percent in July and has hovered between 3.8 percent and 4.1 percent during the first seven months of the year.
Restaurants have felt the pressure.
Respondents of the survey, which represented all major restaurant segments, ranged in size from one unit to more than 500, and had employee bases ranging from fewer than 100 workers to more than 15,000.
Key findings of the survey included:
Turnover rates: Nearly half of the surveyed operators, or 46 percent, said turnover increased either “significantly” or “somewhat” over the past year. Nearly the same amount, 43 percent, said their turnover rates remained the same. Only 10 percent said turnover decreased somewhat or significantly.
Recruitment and retention challenges: Back-of-the-house workers were especially difficult to find, surveyed operators said, with 59 percent of respondents saying kitchen staff was the primary recruitment and retention challenge. Front-of-the-house roles were a distant second, with 28 percent of operators citing filling those as a difficulty.
Kitchen hiring challenges: Respondents reported the most difficulty finding line cook candidates (72 percent), followed by prep cooks (36 percent) and dishwashers (33 percent).
Dining room hiring challenges: In the front-of-the-house, servers proved most challenging to find, with 54 percent of respondents citing that position, followed by unit managers at 37 percent. “Respondents also commented on other jobs not on the list,” the survey noted. “These write-in jobs included bartender, cashier and, presumably because of the delivery phenomenon, phone operators that handle carryout and delivery orders.”
Worker motivation: “The vast majority of respondents, or 70 percent, said wages provide the most influential factor in motivating employees,” the survey found. “What does not motivate employees is the ability to get ahead in the company.” Only 11 percent of surveyed operators cited the potential for advancement as a motivational factor.
Promotions: Asked what percentage of their workers are promoted to larger roles within the company, nearly half, or 46 percent, said they promote up to a quarter of their current employees. Only 32 percent said they promote 26 percent to 50 percent of their employees, and 22 percent said they promote more than half their employees.
Time for training and onboarding: Half of the respondents said they spend more than 16 hours in training and onboarding of new employees, with another 30 percent investing eight to 16 hours.
Written harassment policies: Ninety percent of respondents reported their operations have a written policy on workplace harassment, and an additional 6 percent said they would soon have a policy.
Tipping: Two-thirds, or 66 percent, of surveyed operators, said they would not consider a no-tipping or service-included model.

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Market Portland, OR (Vancouver, WA)

Job Description 

Pacific Coast Hospitality has been retained to search for a Restaurant General Manager for our client, a high volume, and award-winning seafood concept that is casual, comfortable and affordable with a keen sense of Northwest style serving authentic, high quality and flavor-rich foods from Northwest waters, fields and ranches.

Whenever possible our Executive Chef uses local, regional, organic, free range, wild, and sustainable ingredients including locally farmed produce, Washington and Oregon poultry and beef, wild Northwest seafood, local artisan bread, and local microbrews.

A “Can Do, Guest Driven” service philosophy combined with Management and crew that have complete ownership for their results are the cornerstones of our business. In addition, we are active community members and deeply committed to are large, yet selective group of local charities, organizations and non-profits.

Requirements Ideal candidate will have the following:

  • Minimum of 10+ years’ experience managing a high volume, high service level venue with specific understanding of restaurant operations and financials.
  • A top line, guest focused mentality is a must!
  • Experience in managing a large management structure and employee base is required.
  • Strong culinary and craft cocktail experience a plus.
  • Ability to lead a team, assess strengths and develop individuals to succeed in their roles.
  • Knowledge of principles and processes for providing unparalleled guest and personal services.
  • Up to date with trends in the hospitability business specifically restaurants.
  • Ability to manage, anticipate and strategize on results.
  • Manages deadlines, communicates timely and effectively.

Salary Range & Benefits

  • Salary – $70k – $90k (starting, based on experience level)
  • Generous and Obtainable Performance Bonus Program (First year guaranteed!)
  • Medical, Dental and Life Insurance
  • 401k Program
  • Annual Performance and Salary Review (6% wage increase possible)

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Executive Catering Chef

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Market Portland, OR

Job Description 

Pacific Coast Hospitality is seeking an Executive Catering Chef for our exciting new client in Portland OR…. a well-established, premier, creative, sustainable catering company looking for new leadership at the kitchen helm. Their cuisine is fresh, forward-thinking and contemporary, embracing dining trends and flavors that reflect the dynamic Portland food scene. We’re seeking a food passionate, creative, positive person who is knowledgeable in sourcing locally and sustainably. This is a working chef position that requires 40-50 hours/week working all aspects of kitchen/catering functions.

Requirements Ideal candidate will have the following:

  • Minimum 5 years on-prem / off-prem catering leadership (Sous Chef, Chef de Cuisine, Chef, etc.)
  • Formal training in a culinary school a tremendous plus!
  • Proficient demonstrable cooking skills and developing menu items.
  • Must know and be passionate about food, beer, wine and cocktails…. outstanding palate a must!
  • Experience in product ordering and team member scheduling.
  • Passion for developing and mentoring a team.
  • Track record of achieving financial results.
  • Strong honesty, integrity and guest-oriented philosophy.

Salary Range & Benefits

  • Starting salary $52k to $65k depending upon experience
  • Very obtainable quarterly bonus program
  • Medical & Dental Insurance
  • IRA program with Company match
  • Outstanding company culture

Job Category Executive Catering Chef

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Multi-Unit Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Market Portland, OR

Job Description 

Pacific Coast Hospitality has been retained to search for a Multi-Unit General Manager for our client, owner and operator of two eclectic and historic properties in northeast Portland, both built in the 1940’s in the aftermath of the tragic Vanport flood that devastated the area.

You will be responsible for overseeing a staff of 50+ people with help from department managers and leads.  Includes hiring, firing (rare), performance reviews and maintaining rapport with staff.  Responsible for all facets of operating the business, overseeing FOH, BOH, environment, maintenance, cost control, P&L, payroll, etc. with appropriate help from other managers and support staff.  Guest, staff and vendor relations are of utmost importance. Understanding, appreciating and celebrating the diversity of this neighborhood is mandatory.

Requirements Ideal candidate will have the following:

  • 5 years’ experience working in a restaurant / bar leadership role (Manager, AGM or GM)
  • Highly engaged front of house personality
  • Experience in product ordering and team member scheduling
  • Someone who builds genuine rapport naturally, with guests and team members alike
  • Passion for developing and mentoring a team
  • Track record of achieving financial results
  • Long term experience without bouncing around every year or two
  • Highly Organized
  • Very positive attitude

Salary Range & Benefits

  • Salary – $50k – $75k (starting, based on experience level)
  • Highly obtainable Profit Share Program worth $20k annually
  • Medical Health Insurance
  • Annual Performance and Salary Review

Job Category Multi-Unit General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant General Manager

by

We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Market Portland, OR

Job Description 

Eclectic, funky, authentic…. this well-established (opened in 1999!), local, family-owned restaurant is searching for a top caliber Restaurant General Manager to lead their wildly popular Mexican restaurant and cantina. Offering incredible, always made from scratch food and beverage, with only the freshest ingredients selected for their guests. Our recipes come from all different regions of Mexico and some are even our own family recipes.

A firm hand in the overall operations of the restaurant is the topmost responsibility of this position, include motivating and coaching a dedicated staff to deliver an outstanding experience to our guests while upholding top-notch standards in food and beverage quality. Responsibilities also include other management tasks to ensure profitability and sound operations, such as quality staffing, inventory control and maintaining a clean, safe environment.

Requirements Ideal candidate will have the following:

  • 2-3 years of leadership in a casual theme or above restaurant
  • Proven ability to lead and motivate a tenured staff of team members
  • Ability and desire to build community relations and promote the growth of the concept within and outside of the four walls
  • Good working understanding of industry financials (building sales, product costs, labor management, etc.)
  • Excellent people and communication skills
  • Strong guest-oriented philosophy
  • Bilingual – English / Spanish a definite plus!

Salary Range & Benefits

  • Very competitive salary range is $50,000 to $65,000 based on experience
  • Generous and obtainable bonus program
  • Annual Performance / Salary Review
  • Work directly with the owner…no middle management!
  • Excellent Quality of Life balance

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant Assistant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Portland, Oregon skyline | Pacific Coast Hospitality hospitality recruitersMarket Portland, OR

Job Description 

Pacific Coast Hospitality has been retained to search for a Restaurant Assistant General Manager for our client, a prestigious restaurant located in the Portland, OR, owned and operated by a local celebrated Portland chef and restaurateur. This American beer-centric restaurant and bar is perched high above Portland’s fast-growing Lloyd District on the city’s East Side. The dining room seats 50, the spacious bar seats 34, and the gorgeous outdoor patio accommodates 100. In addition there are five stunning private dining and meeting rooms to accommodate multiple, varied size private events.

Requirements Ideal candidate will have the following:

  • 5 years’ experience working as Manager in the fine dining segment
  • Must know and be passionate about food, beer, wine and cocktails
  • Strong banquet experience very important
  • Experience in product ordering and team member scheduling
  • BUSY environment, candidate must have the energy and mental toughness to succeed
  • High volume “foodie” experience a plus
  • Passion for developing and mentoring a team
  • Track record of achieving financial results

Salary Range & Benefits

  • Salary – $45k – $58k (starting, based on experience level)
  • Generous and Obtainable Performance Bonus Program
  • Medical and Dental Health Insurance
  • Annual Performance and Salary Review

Job Category Restaurant Assistant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Market Portland, OR

Job Description 

Fast Casual Restaurant General Manager and Assistant General Manager candidates needed to lead this rapidly expanding, create-your-own pizza concept that uses only the freshest ingredients along with signature sauces and crusts, offering hand-crafted, personally-inspired, stone baked pizzas. They are people with a purpose who champion individuality in the workplace. Their locations are operated by passionate and inspired leaders, committed to creating an environment where team members work hard, are valued, have lots of fun, and are provided opportunities to grow.

This locally owned and operated franchise group is a leader within the company, with multiple locations between Portland and Eugene. This concept was named the 2015 #1 Fastest Growing Chain by Technomic and was ranked #14 by Fast Casual in their 2017 Top 100 Movers & Shakers Award.

Requirements Ideal candidate will have the following:

  • 1-2 years of food service supervision experience
  • The ability to work as part of a team and help others when needed
  • The ability to speak clearly and listen attentively
  • The ability to maintain a pleasant demeanor and professional appearance at all times.
  • Be able to adapt to changing customer volume and maintain a sense of urgency
  • Have the ability to demonstrate mastery of the menu

Salary Range & Benefits

  • $43,000 – $50,000/yr. based on experience
  • Obtainable quarterly bonus program
  • Annual Performance / Salary Review
  • Balanced quality of life!

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.