Staffing shortages are placing a tremendous burden on managers and employees. And are impacting the customer experience. Many restaurant employees are tossing in the towel because they are overworked and under supported. Recruiting and retaining workers continues to be a struggle. To overcome these challenges, restaurant owners and managers must adopt a centralized, user-friendly workforce technology. Implementing technology driven employee experiences offer benefits like employee retention and improved customer service.
Here are our top 3 reasons to invest in workforce technology.
Close Gaps in Employee Experience
Prioritizing the Employee Experience has never been more important. As staffing shortages continue to rise nationwide, retention of frontline workers is crucial. Adopting a technology-driven, user-friendly employee experience can provide the support and empowerment your workers are seeking. Consider using or upgrading your internal technology to fill operational gaps. Take time to examine how technology could aid communication, employee training, and upward mobility. Start with something as simple as posting menu information and announcements. Using internal technology here allows employees to stay up to date without checking a bulletin board as they fly in or out the door. Employees can check the announcements as they commute to work or learn about new items before their next shift. This will equip your employees to do their job and remain present when helping customers.
Streamline Operations
Manual reporting is tedious, time consuming and out of date. Not to mention prone to errors. When you are short-staffed, having areas that are digitized and automated can increase employee productivity and can take the burden off you and your managerial staff. HR tasks such as scheduling and finding people to fill last-minute shifts can be fulfilled by an automated system leaving you time to support employees and tend to customer needs. Investing in an all-in-one virtual workspace not only increases efficiency, but creates a transparent work culture, houses online training modules, and offers essential task management. The goal of operational efficiencies is to make frontline worker’s jobs easier. Having access to a strong workforce technology allows your employees to do more with less.
Improve Customer Experience
When the employee experience suffers, the customer experience suffers as well. Customer loyalty is a huge factor in long-term growth of your business. It all centers around training and support of your employees. Stressed employees are slower to complete tasks, and quicker to ignore customers. Whereas, supported staff tend to be efficient at tasks and offer quality customer service. When you have negative customer experiences, you receive bad reviews which jeopardizes your long-term success. Investing in technology that can better train and support your staff trickles down and improves the customer experience.
